Warranty Policy

Warranty Policy

Frame

Oroboros offers lifetime and conditional warranty on the bicycle frame.

Damage to the bicycle frame can occur by:

Substandard manufacturing
We are committed to provide you the best quality Frame which is designed and built to sustain the entire bicycle life span. It will be our responsibility to change the bicycle frame if it is found not ok at the time of delivery of the bicycle / develops damages during its usage.

Poor maintenance
Bicycles are built with high technical components to give the best riding experience. It is essential for the user to perform a periodical checkup and maintenance of the bicycle to ensure the reliable performance for every ride. Ignorance towards the periodical bicycle maintenance may lead to the poor performance of the components that are important to keep the user away from meeting with an accident. Any damage occurring to the frame due to negligent bicycle maintenance shall not be covered under the lifetime warranty provided for the frame.

Unprofessional attempt of bicycle servicing / tampering
High performance, technical bicycles are best to be serviced by an experienced educated professional mechanic. Any attempt of servicing by any individual leading to wrong fitment leading to the damages shall not be covered under the lifetime warranty provided for the frame.

Wrong use
There are different type of bicycles, which are meant for particular riding style. A city ride bicycle, which is designed and built for a city ride, if used on a mountain trail or to perform stunts may damage the bicycle. Any damage occurring out of the wrong usage of the bicycle will not be covered under the lifetime warranty provided for the frame.

Suspension fork / wheel rims / Hubs / Bottom Bracket + crank / Drive Train / Brake System

Oroboros offers limited time (12 months) warranty from the date of delivery and conditional warranty on the bicycle parts and components mentioned above.

Oroboros bicycle parts are proprietary components supplied by its manufacturers. The manufacturer extends no warranty on the parts, however oroboros considers warranty as an important aspect and provides a 1 year warranty on above mentioned parts after the date of the delivery. Oroboros shall consider following conditions before committing a part replacement under this warranty.

Manufacturing defect
oroboros bicycle and components supplied by a reliable manufacturer from China. However, in case you find out that any of the parts mentioned above is defective, do notify oroboros customer support on the same day of the delivery or the next day from the delivery date and we will be pleased to replace the defective part immediately. In case you feel that any of the above mentioned part is not working satisfactory during the rides, notify oroboros customer support before 30 days of date of delivery, we will either repair the same for free of cost, in case it cannot be repaired, we will replace it.

Unprofessional attempt of bicycle servicing / tampering
High performance, technical bicycles are best to be serviced by an experienced educated professional mechanic. Any attempt of servicing by any individual who is not a trained in servicing / professional mechanic leading to wrong fitment of parts leading to the damages shall not be covered under the warranty.

Wrong use
Any wrong usage such as riding a bicycle on a terrain which not suitable for the bicycle leading to damages shall not be considered under the warranty.

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