FAQ

Got questions? We’re here to answer all!

HOW SHOULD I FIND THE WEIGHT OF MY BIKE?

Sorry, but our product development department doesn’t publish an official list of bike weights. You can easily get that information by weighing yourself holding the bike on a bathroom scale and subtracting your weight without the bike.

HOW DO I FIND THE SIZE OF MY BIKE?

You can find out your frame size by measuring the seat tube – start in the center of the crank and measure to the top of the seat tube (do not measure the seat post or seat).

WHICH SIZE IS RIGHT FOR ME?

Mountain Bikes
Your Height Your Inseam Length Bike Frame Size
4’11” to 5’3″ 25″ to 27″ 13″ to 15″
5’3″ to 5’7″ 27″ to 29″ 15″ to 17″
5’7″ to 5’11” 29″ to 31″ 17″ to 19″
5’11” to 6’2″ 31″ to 33″ 19″ to 21″
6’2″ -6’4″ 33″ to 35″ 21 to 23″
6’4″ and up 35″ and Up 23″ and up

 

Road Bikes
Your Height Your Inseam Length Bike Frame Size
4’10” to 5’1″ 25.5″ to 27″ 46 to 48 cm
5’0″ to 5’3″ 26.5″ to 28″ 48 to 50 cm
5’2″ to 5’5″ 27.5″ to 29″ 50 to 52 cm
5’4″ to 5’7″ 28.5″ to 30″ 52 to 54 cm
5’6″ to 5’9″ 29.5″ to 31″ 54 to 56 cm
5’8″ to 5’11” 30.5″ to 32″ 56 to 58 cm
5’10” to 6’1″ 31.5″ to 33″ 58 to 60 cm
6’0″ to 6’3″ 32.5″ to 34″ 60 to 62 cm
6’2″ to 6’5″ 34.5″ to 36″ 62 to 64 cm

 

HOW DO I GET MY BIKE SERVICED?

Call us on 1800 – 843 – 7373 you can get in touch with us and we’ll help you connect with our service people.

HOW DO I REGISTER MY BIKE?

Use website to register or send in the registration page from the owner’s manual.

DO I GET SPARE DECALS OR TOUCH UP PAINT?

We do not stock touch-up paint or replacement decals. The paint used on our bikes does not work well in a brush-on application. The best option for touch-up paint is to use enamel-based model paint. There is a very wide array of colors and tones available with these types of paints, and they work very well for this type of application.

Our bikes are clear-coated upon production, eliminating the need for replacement decal sheets. If you choose to repaint your frame or you have an accident that damages the decals, we may be able to provide some oroboros stickers, but we cannot provide original model-specific frame decals

HOW CAN I BUY PARTS & ACCESSORIES FROM YOU GUYS?

We’re currently building our web-store. Stay tuned to get updates.

WHAT DO I DO IF I HAVE A WARRANTY RELATED QUESTION?

1) The company shall extend a warranty of 12 months for free repairs / replacement of the defective parts and the bicycle frame shall have a lifetime warranty.

2) However, the warranty shall not cover the following;

Parts deteriorated in the normal course of use
Parts made of Plastic and rubber
Parts that are damaged or deteriorated due to misuse / abuse / accident.

WHATS THE DIFFERENCE BETWEEN WARRANTY AND NON-WARRANTY?

Bicycles are sometimes subjected to considerably more stress than they were designed for. In some cases, they’re ridden in ways that push the envelope of their capabilities, and or the riders for that matter. We generally consider anything that’s been subjected to a force which causes the object to deform as non-warranty.

Products are warranted against defective materials and workmanship (also known as a manufacturing defect) for various periods of time. Steel frames are covered for the useful lifecycle of the product, Aluminum and dual suspension frames are typically covered for a 5-year period from the original date of purchase. Most parts are typically covered for a 1-year period from the original date of purchase. Wearable parts are typically covered for 30-days from the original date of purchase.

Manufacturer’s limited warranty does not cover damage resulting from accidents, impact, abuse, misuse, neglect, ordinary wear & tear, anything you break accidentally or deliberately, stunting, jumping, installation, assembly, repair, maintenance, disassembly costs, paint damage, rust, theft, or ride with more than one person.

HOW DO I FILE A WARRANTY CLAIM?

The warranty claim process for your oroboros bike is to speak to your oroboros sales associatewho will file a claim on your behalf or you can call our toll free number 1800-843-7373. Please note we cannot warranty shipping damage on bikes ordered online, since we have no way to verify the source of the damage.

With today’s technology, the fastest way to file a warranty claim is to take a digital photo of your bike & broken part and email it to us at support@oroboros.in

Please include:

Your name, address & phone number

The model number and date code found on your bike (little gray sticker by the non-chain side crank arm)

Date & place of purchase

A detailed description of the incident or problem

We’ll review your photos and information to try and determine the cause or nature of the problem. If we can, we’ll make a decision on your claim. If we can’t tell from the photos, then we’ll ask you to send the affected part in.

Once a warranty claim is approved, we’ll send the replacement part(s) at no charge. If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. We reserve the right to make substitutions of equal or greater value at our sole discretion.

If a warranty claim is denied, we’ll notify you and provide an explanation of our decision.

I LIKE A CERTAIN OROBOROS BIKE BUT WOULD LIKE IT CUSTOMIZED FROM THE FACTORY. IS THIS POSSIBLE?

We do not offer any customization options at this time. The bikes are produced with the colours and specifications that appear on our website and within our catalogs. We may be able to work out on parts swaps, but we cannot accommodate any colour or parts swaps requests from the factory.

CAN I CHANGE OR CANCEL MY ORDER?

Once you submit an order, it begins processing immediately and cannot be changed or cancelled. If you have changed your mind or would like to return your item, please follow our easy return process.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Visa and Master Card & Net banking.

WHY WAS MY ORDER DECLINED?

If your order has been declined, please check with the financial institution that issued the card for additional information.

HOW DO I TRACK MY ORDER?

You will receive a shipping confirmation with a tracking link after placing your order. Registered account users can log into their account for delivery status.

CAN I HAVE ITEMS SHIPPED TO DIFFERENT ADDRESS?

Yes. You will need to place separate orders for each method of delivery desired.

RETURN POLICY

Returns will be accepted within 30 days of purchase. To qualify for a full refund the item(s) must be in new, unused condition with original packaging. Proof of purchase is required. Credits will be applied to the credit card used in the original transaction.

WHEN WILL I SEE THE CREDIT ON MY STATEMENT?

Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4-10 business days.

HOW TO BECOME AN oroboros ASSOCIATE?

Please contact our sales team on +91 988 114 5259 or write to us at sales@oroboros.in for more details.

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